To schedule your return, email support@roam.auto with the following information:

1. Your Return Date
Days of Operation: Monday-Friday (CLOSED weekends and holidays)

2. Your Return Preference (Valet or Drop Off)
Valets are an additional fee and an address must be provided in the email to confirm the cost
Valets range from $50-$175+hst.

3. Your Return Time
Drop Offs: 9AM-5PM | Valets: 10AM-3PM (All valets are a 1 hour interval)

4. Your Return Reason
Please provide a brief reason for your return (travel, new vehicle, seasonal need, cost).

Weekly subscriptions require 2 days notice to schedule your return.
Monthly/Seasonal subscriptions require 7 days notice to schedule your return.

Returns requested without the minimum notice provided will be penalized.
Your subscription will be billed up until the minimum notice period is fulfilled.

Refunds or proration will not be provided if you are returning before your initial
30 or 7 day term is completed.

Reschedule your return

To reschedule or make changes to your return email support@roam.auto for assistance.

Rescheduling your return requires a minimum 1 day notice.

Same day valet cancellations or changes (less than 1 day notice) may not be
accommodated in time. If our team is on the way, your valet fee may not be reimbursed.

Roam requires a minimum 1 day notice to change a drop off to a valet, same day valet
requests might be accommodated according to availability.

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