Roam's Fair & Transparent Damage & Repair Policy

At Roam, we believe in fairness and transparency when it comes to vehicle damages and repair costs. If your Roam vehicle is damaged, here’s how we handle repairs to ensure a smooth experience for you.

What do you do if your vehicle is damaged

If your Roam vehicle is damaged, contact us immediately. Whether it’s a small scratch or significant damage, reporting it right away allows us to help you figure out next steps and support you through the repair process when immediate repairs are required.

Call us at 1-647-360-9640 or email support@roam.auto as soon as you can and we'll figure out next steps together.

Roam's zero-profit promise

We never mark up repair costs or add admin or processing fees. You pay exactly what our certified repair partner charges—nothing more.

This is part of our promise to make the repair process as painless and affordable as possible. We’re not here to profit from accidents—we’re here to help you get back on the road.

Fair pricing from trusted shops

We work with a network of certified repair shops that do great work at fair prices.

We’ve already negotiated rates with them, so you’re not paying inflated costs. The goal is simple: get the job done right, at a fair price, without cutting corners.

We don’t guarantee the cheapest option—but we do guarantee quality work and honest pricing.

Clear, upfront communication

We’ll always share the repair estimate with you before any billing happens—so there are no surprises.

You’ll get a detailed breakdown of the work and cost
We’ll answer any questions you have before anything moves forward
You stay informed every step of the way

Roam handles all repairs

To maintain the highest standards of safety and quality, Roam manages all repairs. This is a requirement from our insurance and financing partners, ensuring that vehicles are repaired properly and safely by certified professionals. Customers are not permitted to arrange their own repairs unless they receive written approval from Roam.

Roam doesn't haggle with customers

Pricing is based on pre-set agreements with certified repair vendors to ensure fair, transparent, and high-quality repairs. We don't cut corners. The vehicle you get from Roam is safe and well-maintained. That means we don’t negotiate repair costs or vendors with customers.

Flexible payment options

Some repairs can be expensive, we get it. That’s why we offer weekly or monthly payment plans to help you spread out the cost.

Let's talk

Questions about Roam and our services? Our friendly team is standing by to help. We'd love to hear from you.

We’re most responsive during core business hours:

Monday to Friday: 9am to 6pm

1-647-360-9640

support@roam.auto