Returning your vehicle

Everything you need to know about Roam's vehicle return process.
For the detailed knowledgebase article, please refer here.

Schedule your return

To schedule your return, email support@roam.auto with the following information:

1. Your Return Date
Days of Operation: Monday-Friday (CLOSED weekends and holidays)

2. Your Return Preference (Valet or Drop Off)
Valets are an additional fee and an address must be provided in the email to confirm the cost
Valets range from $50-$175+hst.

3. Your Return Time
Drop Offs: 9AM-5PM | Valets: 10AM-3PM (All valets are a 1 hour interval)

4. Your Return Reason
Please provide a brief reason for your return (travel, new vehicle, seasonal need, cost).

Weekly subscriptions require 2 days notice to schedule your return.
Monthly/Seasonal subscriptions require 7 days notice to schedule your return.

Returns requested without the minimum notice provided will be penalized.
Your subscription will be billed up until the minimum notice period is fulfilled.

Refunds or proration will not be provided if you are returning before your initial
30 or 7 day term is completed.

Reschedule your return

To reschedule or make changes to your return email support@roam.auto for assistance.

Rescheduling your return requires a minimum 1 day notice.

Same day valet cancellations or changes (less than 1 day notice) may not be
accommodated in time. If our team is on the way, your valet fee may not be reimbursed.

Roam requires a minimum 1 day notice to change a drop off to a valet, same day valet
requests might be accommodated according to availability.

Did you know you can extend your subscription for as long as you like?

Your subscription will automatically renew each month until you return your vehicle. So, you can drive as long as you like, regardless of the plan you’re on.

Talk to our team about extending your subscription. You may be eligible for better monthly pricing!

Call or text us at: (647) 360-9640

Email us at: support@roam.auto

We're most responsive during core business hours, 9am to 5pm, Monday to Friday.

If you contact us outside our core business hours, we will do our best to get back to you as quickly as possible.

Prepare your vehicle for return

Refer to the checklist below to prepare for your return:

Remove any garbage and belongings
Clean up any stains, spills, and dirt
Ensure all items that came with the vehicle, such as floor mats, extra tires, or charging cables, must be returned with the vehicle
Ensure ownership, insurance slips, the service manual, and any other documentation that came with the vehicle is returned with the vehicle
Any provided accessories, like a 407 transponder, must be returned with the vehicle
All keys must be returned
All damage has been reported to Roam
Any outstanding parking tickets or moving violations have been paid and reported to Roam
The fuel/charge level is the same as when you first received your vehicle

Cleaning your vehicle before return

Don’t stress about your vehicle not being perfectly clean. We won’t charge you for a little bit of dirt hear and there. That said, we charge a cleaning fee for vehicles that are returned with excessive dirt, pet hair, stains, or strong odours.

Note: Smoking and vaping in your Roam vehicle is strictly prohibited because it can damage the interior of the vehicle. Odours from smoking and vaping are considered damage. Refer to your subscription agreement for more information.

Begin Your Return

Ensure you are ready along with your vehicle for your scheduled return.

Please be punctual and present for your scheduled time, date, and location.

If you are experiencing any delays or need to reschedule, contact our team directly at support@roam.auto or call (647) 360-9640.

Vehicle inspection

When you return your vehicle we conduct an inspection of the vehicle with you. During the inspection, we look at things like:

The cleanliness of the vehicle
Damages beyond normal wear and tear
The fuel level
The amount of mileage you’ve driven
Any missing items like spare tires or charging cables

You will get a copy of the inspection report for your own records.

Your final invoice

After completing your return inspection, the Roam team will determine if there are any additional charges and send you your final invoice. Things like damages, additional mileage fees, fuel fees, parking ticket fees, or cleaning fees for excessive, stains, or odors will show up on your final invoice.

The Roam team will explain any additional charges if you have questions.

Vehicle damage

Sometimes vehicles get damaged. We get it. If your vehicle is damaged, notify Roam’s team immediately so we can help.
Do not attempt to repair your vehicle yourself or go to a repair shop on your own. Any unauthorized repairs or modifications to your vehicle are strictly prohibited and may result in significant fees.

Roam has partnerships with a network of authorized service centers, repair shops, collision centers, and other vendors who perform high-quality work at reduced rates. We pass these cost savings on to you.

Roam’s zero-profit repair policy

In addition to getting you reduced rates on repairs from our partners, Roam does not profit from repair work. In an effort to save you money, we simply pass the cost of the repairs along to you, as if you were getting the work done yourself.

Your refundable security deposit

We hold your refundable security deposit for up to 10 business days after your vehicle is returned. We do this to ensure there are no unexpected charges such as unpaid parking tickets or unpaid toll fees that are billed to Roam after you return your vehicle.