Support
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Find answers about vehicles, plans, pricing, driver requirements, and more. Browse the categories below — or search across every help article.
Vehicles
Plans & Pricing
Plan Enrollment Fees
Understand how Roam's plan enrollment fees work and how they can lower your weekly or monthly vehicle payment.
Learn About Long-Term Plans
Everything you need to know about Roam's Long-Term vehicle subscription plans for 30 days or longer.
Refundable Security Deposits
Learn about Roam's refundable security deposit, including how much it costs, when it's charged, and when you get it back.
Learn About Short-Term Plans
Everything you need to know about Roam's Short-Term vehicle subscription plans, from 7 to 29 days.
What's Included in a Roam Plan?
Learn what comes with every Roam vehicle subscription, from maintenance and mileage to what's not covered.
Which Roam Plan is Right for Me?
Compare Roam's Short-Term and Long-Term vehicle subscription plans to find the one that fits your driving needs.
Driver Requirements
Additional Drivers
Learn how to add an additional driver to your Roam vehicle subscription, including requirements and costs.
Driver Requirements: Canadian Licence Holders
Driver requirements and approval criteria for Canadian licence holders (outside Ontario) applying for a Roam vehicle subscription.
Getting Your Documentation Ready
What driver documents Roam needs to get you on the road — broken down by jurisdiction, from provincial driver's abstracts to DMV records and international paperwork.
Driver Requirements: USA and International Licence Holders
Driver requirements and approval criteria for USA and international licence holders applying for a Roam vehicle subscription.
Driver Requirements: Ontario Licence Holders
Driver requirements and approval criteria for Ontario licence holders applying for a Roam vehicle subscription.
Add-ons & Upgrades
Additional Drivers
Learn how to add an additional driver to your Roam vehicle subscription, including requirements and costs.
Roam Plan Add-Ons
Explore the add-ons available for your Roam vehicle subscription, including additional drivers, mileage, transponders, and winter tires.
Vehicle Damages & Accidents
Understanding Your Protection Plan
How Roam's Protection Plans work — what's covered, who provides your insurance, how deductibles work, and how to make a claim.
Reporting Vehicle Damage
What to do when your Roam vehicle is damaged outside of a driving accident — scratches, dents, curb rash, vandalism, theft, hit-and-runs, and more.
Roadside Assistance
What to do if your Roam vehicle breaks down — including 24/7 roadside assistance numbers for every supported brand.
Vehicle Repairs: How It Works
How Roam manages vehicle repairs, who pays for what, and what to expect at each step of the repair process.
What to Do If You've Been in an Accident
A step-by-step guide for what to do if you're in a collision while driving a Roam vehicle — from making sure everyone is safe to filing a Collision Reporting Centre report.
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